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School of Medicine Virginia Commonwealth University VCU Medical School

Computer Support

**Note: At this time we are not providing support for Windows 7 or MAC OSX 10.6 until hardware and application compatibility issues are resolved.**

School of Medicine (SOM)’s Technology Services provides computer support for SOM departments that have contracted for our services.

Our support service covers:

Hours of Operation:

Monday - Friday
8:00am - 5:00pm

  • Technical support
    • Provide hardware and limited software support for Windows and Macintosh computers.
    • Troubleshoot network problems.
    • Remove viruses and spyware from computers.
    • Provide basic printer troubleshooting.
  • Desktop and notebook PC installations
    • Install and configure hardware and software according to VCU Security Standards. (Note: New workstation installations can take up to 10 working days but are usually completed within seven working days.)
  • Microsoft Active Directory and Novell Netware administration and support
    • Serve as liaison between VCU Technology Services and SOM faculty and staff in setting up storage and backup on centrally-managed servers.
    • Set up network shares, printers, user accounts and groups per department specifications.
    • Recommend solutions for securely storing research data.
    • Assist faculty and staff with setting up remote access to servers via WebVPN client.
  • Peripherals support
    • Install computer peripherals via USB and Firewire.
  • Proactive monitoring via LANDesk
    • Monitor and maintain workstations to ensure compliance with VCU Security Standards.
    • Scan workstations regularly for vulnerabilities and install patches as needed.
  • Asset Inventory
    • Maintain up-to-date workstation inventory.
  • Third-party software
    • Provide installation and limited support. Contact Vendor for problem resolution. (Note: The department or division must have a valid license and provide a CD/DVD for third-party applications.)
  • Purchasing recommendations

    • Consultation and determination of hardware/software must go through Desktop Support Services before placing an order. Any noncompliance will result in extended delays up to three weeks in setting up and configuring noncompliant computers.

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